English
The Package Travel Appeals Board
The Package Travel Appeals Board (Pakkerejse-Ankenævnet) is an independent and impartial complaints board established to resolve disputes between consumers and travel providers concerning package travel agreements. The Board aims to offer a simple, cost-effective, and fair alternative to court proceedings for consumers. It is recognized as an Alternative Dispute Resolution (ADR) entity under Danish law, ensuring decisions are both legally sound and transparent.
The Appeals Board processes cases in accordance with Danish law and relevant case law, and decisions are based on the principles of fairness and legal accuracy. Consumers can file complaints regarding issues such as cancellation, compensation, or dissatisfaction with services provided under a package travel agreement.
| Please note: All case processing, including correspondence and submission of documentation, is conducted in Danish. To ensure the proper handling of your case, it is important that all materials and communication are provided in Danish. |
Information for consumers
If you wish to file a complaint, we recommend reviewing the guidelines on our website to understand the process and requirements. Make sure to submit all necessary documentation to support your case.
Information for travel providers
If a complaint is filed against your company, you will have the opportunity to provide a detailed response and supporting documentation before the Board makes its decision. We encourage travel providers to familiarize themselves with the Board’s procedures and reach out if they need clarification or guidance.
Contacting the Package Travel Appeals Board
If you have questions about how to submit a complaint, need assistance because you do not have access to MitID, are unsure whether your complaint can be handled by the Appeals Board, or require guidance as a travel provider, you are welcome to contact us via email. We are available to provide support, assess your case’s eligibility, and clarify the complaint process to ensure your inquiry is addressed effectively.
